Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
What materials are used in FYMJewelryDesign pieces?
We use high-quality materials including 14k gold fill, 925 sterling silver, and ethically sourced gemstones to ensure your jewelry remains beautiful and durable for years to come.
How long will it take to receive my order?
Standard processing takes 1-3 business days. Shipping usually takes 3-7 business days for domestic orders and 10-21 business days for international destinations.
Can I request a custom size or personalized engraving?
Yes, we love creating unique pieces! Please contact us via our custom order form or include a note at checkout regarding specific sizing or engraving requests.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition. Please note that custom or personalized items are final sale.
How should I care for my jewelry?
To maintain its shine, avoid contact with harsh chemicals, perfumes, and water. Store your pieces in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer gift wrapping services?
Every FYMJewelryDesign order arrives in a signature gift box. You can also add a personalized gift message at checkout for that extra special touch.